*2025 data
Trust is a choice
Mariusz Gralewski
CEO, Docplanner
We present the first-ever Global Trust and Transparency Report in Docplanner Group's history, to show our approach when it comes to publishing content online and maintaining trust and safety on our platform.
We apply our best efforts to provide users' access to trustworthy and reliable information that helps users make the best decisions and helps healthcare professionals understand patients' needs and expectations.
We want to be a center of trust for everyone worldwide.
As the world digitizes, companies need to understand their customers' needs and meet them while maintaining values such as trust, education, and credibility. We focus on building a trustworthy and socially responsible brand. This report highlights our approach to achieving these values and the significance of the content we publish on our platforms.
Docplanner's mission is to make the healthcare experience more human.
Why can you rely on us?
Our platforms aim to make healthcare simple and more human.
Trust is vital for a better healthcare experience. We aim to be open about our processes to keep our community's confidence when booking consultations or seeking healthcare information. Together with our users, we are a community focused on making the world healthier based on these pillars:
Simplicity
We focus on providing tools that grant patients an easy way to find and book a consultation with a doctor that matches their needs.
User-centric Approach
Users are at the heart of our platform. We listen to feedback, understand concerns, and continuously enhance positive experiences with our platform.
Adapted to Your Needs
Our platform offers personalized services for all healthcare-related needs, including scheduling, telemedicine, prescriptions, sharing opinions, and health recommendations.
Reliability
Access to details of healthcare professionals is a game changer in order to choose the right specialist and can lead to more assertive decisions.
Safety & Confidentiality
Privacy is our top priority. We strive to keep all data confidential and secure. Quality is non-negotiable. From the accuracy of medical information to the responsiveness of our support teams, we hold ourselves to the highest standards.
Accessible 24/7
Health needs do not adhere to a schedule, and neither do we. Our platform is accessible anytime, allowing everyone to find a healthcare professional whenever and wherever needed.
Healthcare professionals
on our platforms
To ensure that users receive the best possible care, we have requirements that healthcare professionals must meet before being listed on our platform, so patients can easily find and book a consultation with a professional.
We feature millions of healthcare specialists on our platform. The most commonly booked specializations are:
Content moderation
in Docplanner
We provide our users access to reliable and credible information to help them find a healthcare professional, book a visit, and make the healthcare experience more human.
Our main goal is to ensure safety and transparency, building an environment of respect and trust.
Docplanner promotes trust and transparency on our global healthcare platforms. We review each content, including patient opinions about healthcare professionals. This helps us create a safe, high-quality, and reliable user experience. We keep our guidelines up to date to address new issues, showing our commitment.
All opinions are verified for authenticity and content
5.2M opinions published in 2025
More than 26M+ opinions to help users make better choices!
Brazil and Mexico have the most opinions. We believe every patient should have their say. Feedback shows patients' concerns, doubts, history, and positive experiences with healthcare providers. Opinions allow patients to share and help others make informed choices.
Patients who schedule appointments through doctors' requests are more likely to share their thoughts than those who book directly on our platform.
Opinion Share per Country
Star Rating Distribution
The Most Praised Healthcare Professionals
*Percentage of all published opinions
Key factors affecting the healthcare experience from patients' point of view
Patients can highlight important parts of their experience by using tags when sharing feedback. They focus on different factors during their visits to healthcare professionals, but some key elements always stand out as essential for their overall satisfaction and well-being.
Positive Experience Factors
Negative Experience Factors
Public Questions to Healthcare Professionals
Registered users can ask public questions for healthcare professionals to answer. Each question is checked by our team to ensure it does not contain illegal, offensive, or inappropriate content. If a question does not follow our rules, we may remove it.
Questions directed to healthcare professionals in 2025
Opinion's Journey
Processes and actions behind moderation
We prioritize the accuracy and truthfulness of all information on our platform, taking necessary steps to prevent false, harmful, or illegal content. Our strict no-false-opinions policy helps us detect and remove misleading information, ensuring our platform remains a trusted source for users.
We do not remove opinions solely because they are negative or at the request of healthcare professionals.
Opinions are not influenced by whether the healthcare professional uses our paid services.
We only reject or remove opinions that break the law or our guidelines.
Regular checks, both automated and manual, on reviews to ensure the content is safe and genuine.
We rejected 1.5% of opinions because they violated our guidelines.
No to Fake Opinions
We have a strict policy of ZERO tolerance for fake opinions.
Reliable information about healthcare professionals is essential. False opinions can harm healthcare, hurt professionals' reputations, and negatively impact patients. That is why we work hard to prevent users from making decisions based on wrong information or fake experiences.
According to our research, more than 72% of users consider opinions to be the most important condition in the decision-making process.
In 2025, we removed about ~18,500 suspected reviews
using our fraud detection tools and regular manual checks to identify unusual patterns and behaviors.
What is a fake opinion?
Paid Opinions
Opinions that are posted in exchange for payment or other incentive.
Opinions with conflicting interest
Opinions written by someone who is associated with the healthcare professional, e.g., employees, friends, or family members.
Account hijacking
Taking over a genuine user's account to post fake opinions.
Opinions not based on a genuine experience
An opinion written by someone who has never had a consultation or pre-consultation experience with a healthcare professional.
Opinion bots
Automated programs that post fake opinions.
Opinion exchanges
Companies or individuals who agree to write fake opinions on behalf of each other.
Opinion spamming
Posting many fake opinions to overwhelm legitimate opinions.
Astroturfing
Creating fake user accounts to post an opinion without ever having any relevant experience.
Abuse Report
To create a safe and fair platform for everyone, we have set up a reporting system. This allows anyone to report content that breaks our rules, such as fake reviews, misinformation, and unreliable claims. After a report is submitted, our moderation team carefully examines it to take necessary actions. However, we do not remove opinions if the user confirms its validity and it follows our rules.
Received abuse reports globally
Of reported opinions were confirmed based on rule compliance or user proof
Keeping the Future Safe
At Docplanner, we care about our users and strive to be the best partner possible. We recognize that the world is always changing, and our values help us stay on track. We believe in being open and honest with our community to build a better future together.
Safety
We prioritize building a secure and respectful environment for all users. We protect healthcare professionals' privacy and reputation while empowering patients to express their opinions freely. Through continuous improvement of our standards and guidelines, we strive to create a harmonious environment where both parties can thrive.
Credibility
We believe in providing free access to information and enabling patients to share their opinions on our platforms. Millions of users rely on us for truthful and valuable information. We prioritize maintaining high moderation standards and detecting fake opinions to ensure that we publish only credible information.
Neutrality
We facilitate seamless communication between healthcare professionals and patients to build a trusted environment. We provide equal assistance to both groups under the same favorable conditions and strive to maintain the highest level of support for them.
Collaborate for Trust
If you see a false opinion or prohibited content, please report it. If you have concerns about any opinion or notice illegal or fake content, let us know. Your feedback is crucial for maintaining trust and credibility.
Trust is the result of turning commitments into actions.